Technical Support (Senior) - Division Heat Pumps
We are looking for an experienced colleague for the position of Technical Support (Senior), who will be responsible for pre-sales technical support for commercial and residential heat pumps. If you have experience with HVAC systems, analytical thinking, and the ability to communicate effectively with designers and the sales team, you're the ideal candidate!
What will you be doing?
Pre-sales technical support:
Calculating energy balances for heat pump projects
Consulting on technical solutions with sales teams across different markets
Sizing heat pumps based on heating, cooling, and domestic hot water needs
Reviewing and creating hydraulic diagrams
Creating guides for project designers
Collaborating on the development of new tools for technical support
Sales support:
Providing technical training for designers and HVAC specialists
Training the heat pump sales team
Supporting the sales team in planning new projects
Preparing technical documentation for proper heat pump design
Monitoring new trends in the HVAC industry
What do we expect from you?
Technical education focused on HVAC/Building Services (TZB)
At least 3 years of experience with commercial heat pumps in pre-sales technical support
Solid knowledge of HVAC systems
CAD skills (preferably Autodesk Revit / BIM / Product Passport)
Analytical thinking and problem-solving skills
Good communication, time management, and organizational skills
English language proficiency at a minimum B2 level
Good knowledge of MS 365
Valid driver’s license (Category B)
Why PHOTOMATE?
At PHOTOMATE, we value positive, fair-minded people with a friendly approach. We’re looking for a team player who shares our values and can contribute positively to our workplace culture.
In return, we offer a pleasant workplace, a friendly team, a laptop and mobile phone for personal use, occasional home office, meal contributions, premium healthcare, a Multisport card, and opportunities for personal development in a promising industry.
If you're excited about the opportunity to join us at PHOTOMATE as a Technical Support (Senior), send us your resume – we’d love to get to know you!