Triple Level Techsupport

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Bulgaria

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Czech Republic

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Denmark

Estonia

Estonia

Finland

Finland

Hungary

Hungary

Latvia

Latvia

Lithuania

Lithuania

Norway

Norway

Poland

Poland

Romania

Romania

Romania

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Sweden

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Slovakia

Ukraine

Ukraine

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The Huawei Support Services

No matter where the Huawei products are, we are happy to help you in English and many other languages. Just click and visit the Huawei Support Services webpage.

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The Distributors Support Services

(Available for you: 8:00 - 16:00 local time)

Don't hesitate to contact us, if you bought the Huawei FusionSolar products by these distributors.

Aprilice AB
Reprovägen 4, 183 77 Täby, Sweden
Phone +46 8-5333 8668
E-mail info@nordensolar.se
Website nordensolar.se
Atmosfera LLC
13-A, Simferopolska street, Kyiv, 02096
Ukraine
Phone +38 (093) 653 53 98
E-mail yuriy.ilchenko@atmosfera.ua
Website atmosfera.ua
Bruk-Bet PV Sp. z o.o.
Mroźna 8, 33-102, Tarnów
Poland
Phone +48 14 632 08 06
E-mail biuro@bbpv.pl
Website bbpv.pl
Co2Pro ApS
Nygade 95A, 7430 Ikast
Denmark
Phone +45 72 44 06 00
E-mail info@co2pro.dk
Website co2pro.dk
DIM TEK LLC
187 Holovna st., 58000 Chernivtsi, Ukraine
Phone +(38) 099 66 118 88
E-mail dimtek.ua@gmail.com
Website dim-tek.com.ua
EKOTECHNIC UKRAINE LLC
Mykilsko-Slobidska st., 2B, office 281, Kyiv, 02002, Ukraine
Phone +38 (094) 823-73-34
E-mail ekotechnik.sales@gmail.com
Website ekotechnik.in.ua/
Emiter Sp. z o.o.
ul.Porcelanowa 27, 40-241 Katowice
Poland
Phone +48 691 459 493
E-mail emiter@emiter.net.pl
Website emiter.net.pl
Energiapartner OÜ
Kadaka tee 181, 12618 Tallinn
Estonia
Phone +372 660 1100
E-mail info@energiapartner.ee
Website energiapartner.ee
Energy Alternative, Ltd
41 Chernovola St., town of Vyshneve, 08132 Kyiv region
Ukraine
Phone +38 (093) 688 78 38
E-mail office.altenergy@gmail.com
Website alt-energy.in.ua
ERC
18-A Marka Vovchka Str., 04073  Kyiv
Ukraine
Phone +38 044 230 34 74
E-mail ivan_kolesnikov@erc.ua
Website erc.ua
GBC Solino s.r.o.
U panelárny 10
779 00 Olomouc, Chválkovice
Phone +420 585 312 659
E-mail prodej@gbc-solino.cz
Website gbc-solino.cz
High Energy LLC
94 Naukova St., office 214, 79495, Lviv
Ukraine
Phone +38 096 116 26 32
E-mail sales@highenergy.com.ua
Website highenergy.com.ua
ICPE SA
București, Splaiul Unirii 313, CP 030138, Romania
Phone 021 589 33 33
E-mail vanzari@icpe.ro
Website icpe.ro
KENO Sp. z o.o.
Ul. Daszyńskiego 609, 44-151 Gliwice,
Poland
Phone +48 32 230 25 71
E-mail biuro@keno-energy.com
Website keno-energy.com
KP Immobilien
20 Alexander von Humbolt Str., Sofia 1113
Bulgaria
Phone +359888850031
E-mail solar@kpim.eu
Website kpim.eu
mylux s.r.o.
Pod Žvahovem 279/11, Praha 5, 152 00
Phone +420 734 641 294
E-mail office@mylux.cz
Website mylux.cz
PHOTOMATE Green Energy Romania Srl
Calea Floreasca 169A, Building A, 4th Floor, Office 2067
Romania, Bucharest, Sector 1, 01447
Phone 0040 746 651 314
E-mail romania@photomate.eu
Website photomate.eu
Onninen AS
Betooni 6/2, 11415, Tallinn
Estonia
Phone +372 6105 500
E-mail elekter@onninen.com
Website onninen.com/estonia
Onninen Oy
Työpajankatu 12, 00580 Helsinki
Finland
Phone +358 204 85 5111
E-mail asiakaspalvelu@onninen.com
Website onninen.fi
PJP Napelem Kft.
Kun u. 4/B. V/35.
Hungary, Budapest, 1081
Phone +36 30 316 5254
E-mail ppnapelem@ppnapelem.hu
Website www.ppnapelem.hu
Q SRL
IAȘI, Strada Sf. Andrei, Nr. 13, CP 700032, Romania
Phone 0740009965
E-mail office@qsrl.ro
Website 1q1.ro
Sitta Research SRL
Buftea, județul Ilfov, Str. Independenței nr. 19A, Romania
Phone 0744 846 153
E-mail office@sitta.ro
Website sitta.ro
Solar.Biz.Ua
21 Gorkogo St., Zaporizhzhya, 69063,
Ukraine
Phone +38 0800 300 980
E-mail info@solar.biz.ua
Website solar.biz.ua
Solar4you
Liivametsa 6/1, Tallinn, 11216, Estonia
Phone +372 6801271
E-mail info@solar4you.ee
Website solar4you.ee
Solar Group Energy SRL
Salonta, județul Bihor, str. Ghestului, nr. 5A, CP 410550, Romania
Phone 0729 763 845
E-mail office@solargroup.ro
Website solargroup.ro
Solar Hero Zrt.
Újhegyi út 14, 1108, Budapest
Hungary
Phone +36 30 700 30 40
E-mail info@solarhero.hu
Website solarhero.hu
Solar Invest Group LLC
Vladimira Velikogo St, 14a, Dnipropetrovsk region, Kryvyi Rih, Ukraine, 50036
Phone +380675026940
E-mail info@sig.in.ua
Website sig.in.ua
Solar Kit Hungary Kft
Krisztina Körút 99, 1016, Budapest
Hungary
Phone +36 707 712 983
E-mail info@solar-kit.hu
Website solar-kit.hu
Solarity s.r.o.
Vostrovská 787/45, 160 00 Prague
Czech Republic
Phone +420 222 362 422
E-mail info@solarity.cz
Website solarity.cz
Solarity Ukraine LLC
Svyatoshyns'ka St, 6-234, Kyiv, 03115,
Ukraine
Phone +38 0679 807 871
E-mail office@solarity.com.ua
Website solarity.com.ua
SOLARNY DOM, s.r.o.
Seredská 4090/18, 917 05 Trnava,
Slovak Republic
Phone +421 940 630 630
E-mail info@solarnydom.sk
Website www.solarnydom.sk
Solelgrossisten Sverige AB
Klintgatan 8, 273 32 Tomelilla,
Sweden
Phone +46 010 30 333 00
E-mail info@solelgrossisten.se
Website solelgrossisten.se
Soli Tek Cells
Mokslininku st. 6A, Vilnius, 08412, Lithuania
Phone +37052638777
E-mail info@solitek.eu
Website solitek.eu/en
Sunmarket
Bocskai út 134-146. C ép. III. em., 1113 Budapest
Hungary
Phone +36 20 469 9000
E-mail sunmarket@sunmarket.hu
Website www.sunmarket.hu
Tiszta Energiák Kft.
Kunigunda útja 60, 1037 Budapest
Hungary
Phone +36 20 33 13 999
E-mail info@tisztaenergiak.hu
Website tisztaenergiak.hu/
s
UAB Saulės Grąža
Saulėtekio al. 15, 10224, Vilnius
Lithuania
Phone +37 052 001 683
E-mail info@saulesgraza.lt
Website https://www.saulesgraza.lt/
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

Nikolay Ivanov
Phone +359 876 777 570
E-mail nikolay.ivanov@photomate.eu

Spoken languages:

English Bulgarian Spanish
Huawei VAP logo Huawei CSP logo
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

PHOTOMATE s.r.o.
Husova 1845/11
České Budějovice 3, 370 01, Czech Republic
Július Baka
Phone +420 725 700 809
E-mail julius.baka@photomate.eu

Spoken languages:

English Czech Slovak Hungarian
Huawei VAP logo Huawei CSP logo
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

Július Baka
Phone +420 725 700 809
E-mail julius.baka@photomate.eu

Spoken languages:

English Czech Slovak Hungarian
Huawei VAP logo Huawei CSP logo
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

Photomate Scandinavia ApS
Hedebyvej 10, Dybbøl
6400 Sønderborg, Denmark
Torben Christensen
Phone +45 23 31 00 99
E-mail torben.christensen@photomate.eu

Spoken languages:

English Danish Finnish German Norwegian Swedish
Huawei VAP logo Huawei CSP logo
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

Adrian Paraschiv
Phone 0040 746 651 314
E-mail adrian.paraschiv@photomate.eu

Spoken languages:

English Romanian Italian
Huawei VAP logo Huawei CSP logo
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

Photomate Polska Sp. Z o. o.
al. Jana Pawła II 22
Warszawa, 00-133, Poland
Rafal Kowalewski
Phone +48 666 664 695
E-mail rafal.kowalewski@photomate.eu

Spoken languages:

English Polish
Huawei VAP logo Huawei CSP logo
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

Rafal Kowalewski
Phone +48 666 664 695
E-mail rafal.kowalewski@photomate.eu

Spoken languages:

English Polish
Huawei VAP logo Huawei CSP logo
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

LLC Photomate
7A Dovnar-Zapolskoho st., office 408
04116 Kyiv, Ukraine
E-mail service@photomate.eu

Spoken languages:

English Ukrainian Russian
Huawei VAP logo Huawei CSP logo
Photomate icon 24/7 support icon

The Photomate Support Services

(Available for you: 8:00 - 16:00 local time)

Contact us, if you need any special support or advice for the Huawei FusionSolar products.

LLC Photomate
E-mail service@photomate.eu

Spoken languages:

English Ukrainian Russian
Huawei VAP logo Huawei CSP logo

Frequently asked questions

1100 V indicates the maximum DC withstanding voltage of the inverter. The inverter is not damaged within the voltage range. The SUN2000-10KTL-M0 (C00 series) has a maximum DC withstanding voltage of 1100 V, a maximum operating voltage of 140–980 V, and a startup voltage of 200 V. The SUN2000-20KTL-M0 (C10 series) has a maximum DC withstanding voltage of 1080 V, a maximum operating voltage of 160–950 V, and a startup voltage of 200 V.

No. The -M0 series does not support Smart PV Optimizers. The subsequent -M1 and -M2 series will support Smart PV Optimizers.

No. This function is disabled by default. (You can enable it using the local commissioning tool in the FusionSolar app by choosing Parameter configuration > Feature parameters.)

The expansion bolts delivered with the inverter are mainly used for solid concrete walls. For other types of walls, prepare bolts by yourself and ensure that the wall meets the load bearing requirements of the inverter.

No. The SUN2000-10KTL/20KTL-M0 can only be connected to the FusionSolar Smart PV Management System. The NetEco 1000S will be substituted by the FusionSolar Smart PV Management System and will not be used any more.

When the SmartLogger 1000A is used, connect the communications cable of the Smart Power Sensor to the SmartLogger COM port. When a single inverter is used, connect the cable to the RS485-2 port on the inverter.

No. If multiple inverters are cascaded, only one primary controller can be configured in the system. You can connect either the Smart Dongle or the SmartLogger 1000A to the system. (In China, export limitation is not required. This solution supports cascading the Smart Dongle with multiple inverters. For solutions used outside China, the Smart Dongle is connected to a single inverter. The SmartLogger 1000A is required when multiple inverters are cascaded.)

On the FusionSolar WebUI, choose Setting > User Management to add an account. Select installer and select the company for account management. You can use the account to manage all the PV plants of the company.

The SUN2000-20KTL-M0 supports two MPPTs. It is recommended that the number of PV modules connected to different PV strings controlled by the same MPPT be the same. Otherwise, parallel mismatch may occur, resulting in energy yield loss.

In this case, the export limitation function is implemented by the SmartLogger 1000A. You only need to set the SmartLogger.

No. For better collaboration between the Smart Power Sensor and Huawei inverters as well as for better system performance, only Huawei DTSU666-H Smart Power Sensor is supported.

The installer account needs to be created by the upper-level distributor.