Techsupport
Welcome to Photomate technical support website!
We are here to provide you with top-notch assistance and ensure that your experience with our products is the best it can be. Our experts are ready to help you with any technical issues that may arise, quickly and efficiently. Our trained and certified technicians are available 8 hours a day, 5 days a week.
As a Huawei 5-star Certified Service Partner, we specialize in Huawei FusionSolar devices in all market segments – residential, commercial and utility.
Contact us
We are here for you every workday from 8:00 to 16:00. If you have any questions regarding our products, do not hesitate to contact us.
How can we help you?
- Installation and Setup: Need help with installing and configuring our products? Our technicians will guide you step by step to ensure your device is set up correctly and operates flawlessly.
- Diagnostics and Repairs: Facing an issue with your device? We offer diagnostics and repairs to get your equipment back to full functionality.
- Software Updates: Keeping your software up to date is crucial for smooth operation. We provide information and support for installing the latest updates.
- Training and Consulting: Want to learn more about our products and how to use them optimally? We offer training and expert consulting to help you make the most of all the features of our products.
Help Desk - customer portal
We have created a special customer portal where you can find:
- Frequently Asked Questions (FAQ): Quick answers to common questions.
- Guides and Manuals: Detailed guides and manuals for using our products.
- Status of Your Requests: Track the status of your technical inquiries and requests.
- Updates and News: Information on the latest updates and news regarding our products.
Webinars
Do you want to expand your knowledge? Choose from our webinars, led by our technicians, who are also excellent trainers and have a series of lectures.
| Event name | Date | Language | Link |
|---|---|---|---|
| Asymetrický střídač Huawei 5-12K-MAP0 | 2024-10-24 08:30:00 |  |
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| Ranní Káva s technikem (Rezidenční sektor) | 2024-11-08 08:00:00 | |
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| Huawei Residential - New Products | 2024-10-09 10:00:00 |  |
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| Новий Huawei SUN2000-150K-MG0: Надпотужність та безпека для комерційних рішень | 2024-10-08 22:00:00 |  |
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Training center Hůrka
In the Czech Republic, we have our own training center at Hůrka in the beautiful area of the Lipno Dam, which offers a unique opportunity to immerse yourself in practice.
Here, the training participants have access to real Huawei Fusionsolar equipment, allowing them to familiarize themselves with the functions and operation of the equipment. Through practical exercises and simulations, participants can learn to use Huawei Fusionsolar systems effectively with confidence.
Cooperation with Polish Academy of Science (KEZO FOUNDATION)
Photomate and Huawei started a cooperation with Polish Academy of Sciencies, namely the Kezo Foundation. A foundation dedicated to sharing knowledge about renewable energy, sustainable, clean technologies and education of students about the energy industry.
Photomate with Huawei established a test site and service lab at which we can test and check all of Huawei inverters’ functionalities including day-to-day operation, monitoring and inverters’ influence on the low voltage grid.
