Techsupport

FAQ

100 V indicates the maximum DC withstanding voltage of the inverter. The inverter is not damaged within the voltage range.

The SUN2000-10KTL-M0 (C00 series) has a maximum DC withstanding voltage of 1100 V, a maximum operating voltage of 140–980 V, and a startup voltage of 200 V.

The SUN2000-20KTL-M0 (C10 series) has a maximum DC withstanding voltage of 1080 V, a maximum operating voltage of 160–950 V, and a startup voltage of 200 V.

No. The -M0 series does not support Smart PV Optimizers. The subsequent -M1 and -M2 series will support Smart PV Optimizers.

No. This function is disabled by default. (You can enable it using the local commissioning tool in the FusionSolar app by choosing Parameter configuration > Feature parameters)

The expansion bolts delivered with the inverter are mainly used for solid concrete walls. For other types of walls, prepare bolts by yourself and ensure that the wall meets the load bearing requirements of the inverter.

No. The SUN2000-10KTL/20KTL-M0 can only be connected to the FusionSolar Smart PV Management System. The NetEco 1000S will be substituted by the FusionSolar Smart PV Management System and will not be used any more.

When the SmartLogger 1000A is used, connect the communications cable of the Smart Power Sensor to the SmartLogger COM port. When a single inverter is used, connect the cable to the RS485-2 port on the inverter.

No. If multiple inverters are cascaded, only one primary controller can be configured in the system. You can connect either the Smart Dongle or the SmartLogger 1000A to the system.

(In China, export limitation is not required. This solution supports cascading the Smart Dongle with multiple inverters. For solutions used outside China, the Smart Dongle is connected to a single inverter. The SmartLogger 1000A is required when multiple inverters are cascaded.)

On the FusionSolar WebUI, choose Setting > User Management to add an account. Select installer and select the company for account management. You can use the account to manage all the PV plants of the company.

Operation: Log in to the FusionSolar Smart PV Management System using the installer account, choose Setting > User Management, select the proper company in the company tree, and create an account using installer role.

The SUN2000-20KTL-M0 supports two MPPTs. It is recommended that the number of PV modules connected to different PV strings controlled by the same MPPT be the same. Otherwise, parallel mismatch may occur, resulting in energy yield loss.

In this case, the export limitation function is implemented by the SmartLogger 1000A. You only need to set the SmartLogger.

No. For better collaboration between the Smart Power Sensor and Huawei inverters as well as for better system performance, only Huawei DTSU666-H Smart Power Sensor is supported.

The installer account needs to be created by the upper-level distributor.


Do you need some help?

If you have any questions or comments, please use the contact form below. We will respond to you as soon as possible.

Photomate has (we have) network of partners who are well trained in installing and supporting of Huawei inverters. Find a reseller near you. If you cannot locate a reseller, please contact us.


Contact us

Choose your language:

Contact for Poland

We speak English and Polish.

Email: rafal.kowalewski@photomate.eu
Phone: +48 666 664 695
Contact us by phone Contact us by email
Contact for Czech republic

We speak Slovak and Hungarian.

Email: julius.baka@photomate.eu
Phone: +36 30 931 0808
Contact us by phone Contact us by email
Contact for Slovakia

We speak Slovak and Hungarian.

Email: julius.baka@photomate.eu
Phone: +36 30 931 0808
Contact us by phone Contact us by email
Contact for Hungary

We speak Slovak and Hungarian.

Email: julius.baka@photomate.eu
Phone: +36 30 931 0808
Contact us by phone Contact us by email