Техническая поддержка

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Atmosfera LLC
13-A, Simferopolska street, Kyiv, 02096
Тел. +38 (093) 653 53 98
E-mail yuriy.ilchenko@atmosfera.ua
Website atmosfera.ua
Bruk-Bet PV Sp. z o.o.
Mroźna 8, 33-102, Tarnów
Тел. +48 14 632 08 06
E-mail biuro@bbpv.pl
Website bbpv.pl
Co2Pro AB
Södra Hamnen 31, 471 32 Skärhamn
Тел. +46 (0)304-66 04 10
E-mail info@co2pro.se
Website co2pro.dk
Co2Pro ApS
Nygade 95A, 7430 Ikast
Тел. +45 72 44 06 00
E-mail info@co2pro.dk
Website co2pro.dk
Ekotechnik Ukraine Group
Office 281, 2-B Mykilsko-Slobidska St., Kyiv, 02002,
Тел. +38 067 223 44 14
E-mail ekotechnik.sales@gmail.com
Website ekotechnik.in.ua
Emiter Sp. z o.o.
ul.Porcelanowa 27, 40-241 Katowice
Тел. +48 691 459 493
E-mail emiter@emiter.net.pl
Website emiter.net.pl
Energiapartner OÜ
Kadaka tee 181, 12618 Tallinn
Тел. +372 660 1100
E-mail info@energiapartner.ee
Website energiapartner.ee
Energy Alternative, Ltd
41 Chernovola St., town of Vyshneve, 08132 Kyiv region
Тел. +38 (093) 688 78 38
E-mail office.altenergy@gmail.com
Website alt-energy.in.ua
18-A Marka Vovchka Str., 04073  Kyiv
Тел. +38 044 230 34 74
E-mail ivan_kolesnikov@erc.ua
Website erc.ua
GBC Solino s.r.o.
U panelárny 10
779 00 Olomouc, Chválkovice
Тел. +420 585 312 659
E-mail prodej@gbc-solino.cz
Website gbc-solino.cz
High Energy LLC
94 Naukova St., office 214, 79495, Lviv
Тел. +38 096 116 26 32
E-mail sales@highenergy.com.ua
Website highenergy.com.ua
KENO Sp. z o.o.
Ul. Daszyńskiego 609, 44-151 Gliwice,
Тел. +48 32 230 25 71
E-mail biuro@keno-energy.com
Website keno-energy.com
Onninen AS
Betooni 6/2, 11415, Tallinn
Тел. +372 6105 500
E-mail elekter@onninen.com
Website onninen.com/estonia
Onninen Oy
Työpajankatu 12, 00580 Helsinki
Тел. +358 204 85 5111
E-mail asiakaspalvelu@onninen.com
Website onninen.fi
Solar & Solar Kft. 
Hajnóczy József utca 11, 1122, Budapest
Тел. +36 70 501 6209
E-mail info@solarandsolar.hu
Website solarandsolar.hu
Solar Hero Zrt.
Újhegyi út 14, 1108, Budapest
Тел. +36 30 700 30 40
E-mail info@solarhero.hu
Website solarhero.hu
Solar Kit Hungary Kft
Krisztina Körút 99, 1016, Budapest
Тел. +36 707 712 983
E-mail info@solar-kit.hu
Website solar-kit.hu
Solarity s.r.o.
Vostrovská 787/45, 160 00 Prague
Czech Republic
Тел. +420 222 362 422
E-mail info@solarity.cz
Website solarity.cz
Seredská 4090/18, 917 05 Trnava
Slovak Republic
Тел. +421 940 630 630
E-mail info@solarnydom.sk
Website www.solarnydom.sk
Solelgrossisten Sverige AB
Testgatan 1. 272 36 Simrishamn
Тел. +46 010 30 333 00
E-mail info@solelgrossisten.se
Website solelgrossisten.se/
Bocskai út 134-146. C ép. III. em., 1113 Budapest
Тел. +36 20 469 9000
E-mail sunmarket@sunmarket.hu
Website www.sunmarket.hu
Tiszta Energiák Kft.
Kunigunda útja 60, 1037 Budapest
Тел. +36 20 33 13 999
E-mail info@tisztaenergiak.hu/a>
UAB Saulės Grąža
Saulėtekio al. 15, 10224, Vilnius
Тел. +37 052 001 683
E-mail info@saulesgraza.lt
Website https://www.saulesgraza.lt/

Часто задаваемые вопросы

1100 V indicates the maximum DC withstanding voltage of the inverter. The inverter is not damaged within the voltage range. The SUN2000-10KTL-M0 (C00 series) has a maximum DC withstanding voltage of 1100 V, a maximum operating voltage of 140–980 V, and a startup voltage of 200 V. The SUN2000-20KTL-M0 (C10 series) has a maximum DC withstanding voltage of 1080 V, a maximum operating voltage of 160–950 V, and a startup voltage of 200 V.

No. The -M0 series does not support Smart PV Optimizers. The subsequent -M1 and -M2 series will support Smart PV Optimizers.

No. This function is disabled by default. (You can enable it using the local commissioning tool in the FusionSolar app by choosing Parameter configuration > Feature parameters)

The expansion bolts delivered with the inverter are mainly used for solid concrete walls. For other types of walls, prepare bolts by yourself and ensure that the wall meets the load bearing requirements of the inverter.

No. The SUN2000-10KTL/20KTL-M0 can only be connected to the FusionSolar Smart PV Management System. The NetEco 1000S will be substituted by the FusionSolar Smart PV Management System and will not be used any more.

When the SmartLogger 1000A is used, connect the communications cable of the Smart Power Sensor to the SmartLogger COM port. When a single inverter is used, connect the cable to the RS485-2 port on the inverter.

No. If multiple inverters are cascaded, only one primary controller can be configured in the system. You can connect either the Smart Dongle or the SmartLogger 1000A to the system. (In China, export limitation is not required. This solution supports cascading the Smart Dongle with multiple inverters. For solutions used outside China, the Smart Dongle is connected to a single inverter. The SmartLogger 1000A is required when multiple inverters are cascaded.)

On the FusionSolar WebUI, choose Setting > User Management to add an account. Select installer and select the company for account management. You can use the account to manage all the PV plants of the company.

The SUN2000-20KTL-M0 supports two MPPTs. It is recommended that the number of PV modules connected to different PV strings controlled by the same MPPT be the same. Otherwise, parallel mismatch may occur, resulting in energy yield loss.

In this case, the export limitation function is implemented by the SmartLogger 1000A. You only need to set the SmartLogger.

No. For better collaboration between the Smart Power Sensor and Huawei inverters as well as for better system performance, only Huawei DTSU666-H Smart Power Sensor is supported.

The installer account needs to be created by the upper-level distributor.